招聘人数：1-2人
到岗时间：不限
年龄要求：不限
婚况要求：婚姻状况
语言要求：
英语
TITLE: FAS（Field Application Specialist-clinic diagnostic product)
临床诊断产品应用专家
DIVISION: CDG, Bio-Rad China临床诊断部
REPORTS TO: Regional sales Manager大区经理
Location: Xi an 西安
JOB PURPOSE
To ensure company business objectives achieved through the customers satisfaction by:
就以下途径通过客户满意度确保公司实现业务目标
· Providing technical and application supports for all Company products to current and
potential customers 向当前和目标客户提供所有公司产品的技术支持和应用支持
· Giving assist to CDG sales and marketing for their achievement of business plan
协助CDG的销售和市场实现业务计划
· Monitoring our commitment to customer satisfaction is performed and constantly
improved 监控让客户满意的承诺的履行，并且不断提高
ACCOUNTABILITIES
1. Calling on current customers on a regular basis to provide adequate technical support for their proper use of products
定期联络当前客户为其正确使用产品提供充分的技术支持
2. Support the installation, application and troubleshooting of products upon the request of customers and sales/marketing staffs
根据客户和销售/市场人员需求支持产品的安装，应用和解决疑难杂症
3. Working closely with service team coordinate on all customer service related matters
与维修部门就所有客户服务相关事务密切合作
4. Ensuring all customer calls related to job are handled on time to their satisfaction
确保所有客户相关的来电得到及时和满意的处理
5. Train and educate customers and staffs of distributor in collaboration with sales/marketing staffs
与销售/市场人员合作培训客户和经销商
6. Conduct presentation, demonstration and seminar upon the request of sales/marketing
根据销售/市场需求发表陈述，演示产品和主持讲座
7. Regular distribution of product information and important notice of Company (Keeping You Informed)
发布产品信息和公司重要告示
8．Detailed and expert understanding of the technology and its possible applications over the full breath of Company products
细致、专业地掌握所有公司产品的技术和其应用
9. Participate in training course for customer satisfaction and product knowledge
参与让客户满意和产品知识的培训课程
10. Self study for all cases of customer complaint and troubleshooting
自学所有的客户投诉和疑难杂症案例
11. Good communication and cooperation with all sales and marketing staffs
与所有销售和市场人员沟通良好
12. Compliance to the Company reporting system (Weekly and monthly report)
遵守公司汇报系统（按月度，出差和会议汇报）
QUALIFICATIONS, SKILLS AND EXPERIENCE
Qualifications Essential
College /Bachelor with major in clinical diagnostic 检验学大专或本科毕业
Experience Essential
Minimum 1 years proven successful experience in the Technical support or Sales and marketing
具备在技术支持或销售和市场领域至少1年的成功经验
Desirable
Min. 1 year experience in the customer support for IVD, diagnostic instruments and devices
具有体外诊断，诊断器械和设备方面的客户支持领域至少1年经验
求职提醒：求职过程请勿缴纳费用，谨防诈骗！若信息不实请举报。
