招聘人数:1-2人
到岗时间:不限
年龄要求:不限
婚况要求:婚姻状况
语言要求:
英语
Position Description: Technical Engineer
Location: Shanghai
Purpose:
The primary objective of this role is to fulfil the technical service and support requirement, and to improve customer satisfaction.
Key responsibilities/duties:
1. Perform assigned service activities such as new instruments test, service and repair.
2. Engage in service planning and possible consultation service with assigned customers.
3. Work closely with sales team to provide best possible service solution to customers.
4. Ensure the reasonable spare parts inventory level.
Major Activities
1. Maintain and update customer service records in database timely and accurately.
2. Effectively optimize customer service management.
3. Submit service reports/analysis to management monthly.
4. Regularly update technical notes.
5. Provide on-site technical service.
6. Attend dealer’s meeting and build good relationship with dealers.
Requirements (indicate must or preferred )
Key skills & knowledge (technical):
- Good ability on circuit troubleshooting and analysis.(Must)
- Actively maintain and refresh experience and knowledge. (Must)
- Be good at reading and writing in English for technical communication.(Must)
- Good communication. (Must)
- Practiced skill for MS Office. (Must)
- Have hearing product knowledge.(Preferred)
Relevant Experience:
- At least 5 years working experiences focused on electronics maintenance,
and Medical device industry will be preferred.
Qualifications:
- University degree in Electronics, or other related majors.
Natural talents (innate competencies/behaviour):
- Active, modest and self-confident .
- Strongly dive into technical knowledge and issue .
- Good communication, coordination, presentation skill.
- Can work under pressure.
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